Last updated October 27, 2026
This Privacy Policy explains what information Hand Games ("we", "us") collects when you use the H.I.D.E. mobile game and this website (the "Service"), why we collect it, who we share it with, how long we keep it, and the rights you have.
TABLE OF CONTENTS
5. ADVERTISING, IDENTIFIERS AND CONSENT
1. WHO WE ARE
Hand Games is the controller of the personal data described in this Policy. You can contact us at .
2. WHAT WE COLLECT
| Category | What it includes |
|---|---|
| Account data | User ID, nickname, session token, account status, registration date, last activity. If you sign up with email: your email address and password (passwords are handled by Firebase Authentication and are not stored by us). If you link an account: external IDs for Google, Apple, Facebook or Firebase. Recovery code, stored only as a hash. |
| Device and technical data | Device identifier, IP address and IP history, device model, operating system and version, app version, language, push notification token if you enable notifications. |
| Game data | Progress, level and experience, in-game currency, unlocked items, skins, weapons, perks, consumables, achievements, rankings, match identifier, and in-game statistics such as matches played, wins, kills and deaths. |
| Purchase data | Order identifier, product identifier, purchase date, receipt and signature used to verify the purchase, transaction history. |
| Friends and support | Your friend connections and friend requests by user ID. If you contact support: your user ID, ticket number, message, device and OS information and, optionally, diagnostic logs from the app. |
| Security data | Technical information used to detect cheating, fraud, unauthorized access and attempts to evade a ban, including the result of platform integrity checks such as Google Play Integrity. We do not publish the specific methods we use. |
| Analytics and diagnostics | App usage events and in-app actions, ad impressions and ad revenue, crash reports and stack traces. |
| Advertising identifiers | Advertising ID (such as GAID on Android or IDFA on iOS), collected by advertising and analytics partners subject to your consent and your device settings. |
We do not request GPS or precise location. Analytics partners may derive an approximate country or city from your IP address.
3. WHERE THE DATA COMES FROM
4. WHY WE USE IT
| Purpose | Legal basis |
|---|---|
| Create and maintain your account, save and sync your progress | Performance of a contract |
| Process purchases, deliver purchased items, restore purchases | Performance of a contract |
| Provide friends, rankings and multiplayer features | Performance of a contract |
| Respond to support requests | Performance of a contract, legitimate interests |
| Protect the game, detect cheating, fraud and ban evasion | Legitimate interests |
| Understand how the game is used, fix crashes, improve stability | Legitimate interests |
| Show ads, measure their effectiveness, attribute installs | Consent where required, otherwise legitimate interests |
| Send push notifications | Your consent and device permission |
| Meet tax, accounting and other legal obligations | Legal obligation |
| Establish, exercise or defend legal claims | Legitimate interests |
5. ADVERTISING, IDENTIFIERS AND CONSENT
We show ads through CleverAdsSolutions (CAS) mediation and its partner networks. Advertising and analytics partners may access your advertising ID, device data and approximate location derived from your IP address in order to show and measure ads.
Where the law requires it, personalized ads are shown only with your consent. You can change your choice at any time in the game settings ("Data collection agreement"). Declining personalized ads does not remove ads; you will still see non-personalized ads.
On iOS we ask for App Tracking Transparency permission before accessing your advertising identifier. You can also reset or delete your advertising ID and limit ad tracking in your device settings. Withdrawing consent stops future personalized advertising but does not affect processing that already took place.
We share data with service providers that process it on our behalf or as independent partners:
We also share data with providers acting on our behalf, with authorities where required by law, and in connection with a merger, acquisition or sale of assets.
These providers may process data outside your country, including in the EEA, the United States and other jurisdictions, using appropriate safeguards where required.
We do not sell your personal data for money. Sharing advertising identifiers with advertising partners for personalized advertising may be considered a "sale" or "sharing" under California law; see section 10.
7. HOW LONG WE KEEP IT
| Category | Retention |
|---|---|
| Account and game data | While your account exists. Guest accounts that are not linked to any sign-in method and have no purchases may be deleted at any time to reduce storage, for example after 24 months of inactivity. |
| IP history | 12 months |
| Purchase and tax records | 5 years |
| Support requests | 24 months |
| Diagnostic logs | 90 days |
| Analytics data | Up to 14 months, depending on the provider's settings |
| Crash reports | 90 days |
| Ban records | For the duration of the ban plus 12 months |
| Advertising identifiers | According to the partner's policy, or until you withdraw consent |
8. DELETING YOUR ACCOUNT
You can ask us to delete your account and data through the contact form on this website by choosing "Account" as the reason, or by emailing . Include your user ID, which is shown in the game settings and on the support screen.
We respond within 30 days. We delete your profile, nickname, progress, friends, linked sign-in IDs, push token, IP history and recovery code.
We keep a limited set of data where we are required or entitled to do so:
Deletion cannot be undone: your progress and purchased items are lost.
9. YOUR RIGHTS
If you are in the EEA, the UK, Switzerland or another jurisdiction with similar laws, you have the right to access your data, correct it, delete it, restrict or object to its processing, receive it in a portable format, and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, email . We respond within 30 days. We may ask for information needed to verify your request. Requests are free of charge.
Children. The Service is not intended for children under 13 (under 16 in the EEA). We do not knowingly collect their personal data and delete it if we learn that we have.
10. CALIFORNIA RESIDENTS
If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect, to delete it, to correct it, to opt out of its sale or sharing, to limit the use of sensitive personal information, and not to be discriminated against for exercising these rights.
In the last 12 months we collected the following categories:
Sources and purposes are described in sections 3 and 4. Recipients are described in section 6.
We do not sell personal information for money. We share identifiers and internet activity with advertising partners for cross-context behavioral advertising, which the CPRA treats as "sharing". To opt out, email , use the "Data collection agreement" setting in the game, or send a Global Privacy Control signal on this website. You may use an authorized agent. We will not discriminate against you for exercising these rights. To exercise any other right, contact us; we respond within 45 days.
We do not knowingly sell or share the personal information of consumers under 16.
This website uses a third-party web analytics service to understand how it is used. Analytics cookies collect your IP address, the pages you view, clicks and, where enabled, recordings of your session on the page. We use this information only for website analytics. You can block or delete cookies in your browser; the website will keep working.
12. CHANGES TO THIS POLICY
We may update this Policy. The date at the top shows the current version. If we make material changes, we will announce them in the game or on this page.
13. CONTACT